Frequently Asked Questions

Shipping availability depends on the product and destination. Enter your delivery address during checkout to confirm whether an item can be delivered to your location.

Delivery times vary according to the product, destination, shipping method and fulfilment location. Some products may qualify for faster delivery, while free or economy shipping may take longer. The estimated delivery information available for your order will be shown during checkout or provided after confirmation.

Available shipping methods depend on the product and destination. Some products may include free shipping, while faster delivery may be available for an additional charge. When available, shipping options and costs will be displayed during checkout.

When tracking is available, the tracking information will be provided by email or through your order updates. Please allow some time after dispatch for tracking information to become active.

Yes. Products may be supplied from different fulfilment locations and can therefore arrive in separate packages and on different dates. You will not be charged additional shipping costs beyond those shown when your order is placed.

Please contact support.conexits@gmail.com before returning an item. Include your order details and the reason for your request. We will provide the appropriate instructions and return address according to the product and destination. Do not send an item to the address shown on its original package unless instructed to do so.

You can contact us at support.conexits@gmail.com. Please include your order number when asking about an existing purchase.